Brands Deal App Shipping Policy – Explained

1. Shipping Coverage

We currently ship to all major cities and governorates across Egypt using Aramex Egypt. Remote or hard-to-reach areas may require additional delivery time.

2. Order Processing Time

• Orders are processed within 1–2 business days
• Orders placed on weekends or public holidays are processed on the next business day
• You will receive a confirmation message/email once your order has been dispatched

3. Delivery Timeframes (Estimated)

Delivery times depend on destination and order type:

• Cairo / Giza: 1–2 business days
• Alexandria / Delta: 2–3 business days
• Upper Egypt / Red Sea / Sinai: 3–5 business days

Delivery timelines are estimates and may vary due to weather, public holidays, or operational constraints.

4. Shipping Fees

• Shipping fees are calculated at checkout based on:
  • Delivery location
  • Package weight and size
• Free shipping may apply during promotions or for orders above a specified value

5. Cash on Delivery (COD)

• Cash on Delivery (COD) is available for most areas in Egypt
• Additional COD service fees (if applicable) will be shown during checkout
• Customers must pay the full order amount upon delivery

6. Order Tracking

• Once shipped, customers receive a tracking number
• Orders can be tracked through:
  • The app’s Order Tracking section
  • Aramex tracking system

7. Delivery Attempts

• Aramex will attempt delivery up to two times
• If delivery fails due to:
  • Unreachable customer
  • Incorrect address
• The order may be returned and re-delivery fees may apply

8. Address Accuracy

Customers are responsible for:

• Providing a correct and complete delivery address
• Ensuring availability at the delivery location

We are not liable for delays or failed deliveries caused by incorrect address information.

9. Damaged or Missing Items

If your order arrives:

• Damaged
• Incomplete
• Tampered

Please contact customer support within 48 hours of delivery, providing:

• Order number
• Clear photos of the package/product

10. Failed or Refused Deliveries

If an order is:

• Refused upon delivery
• Returned due to customer unavailability

The customer may be responsible for:

• Shipping charges
• Return handling fees

11. Force Majeure

Delivery may be delayed due to events beyond our control, including:

• Government restrictions
• Security issues
• Natural events
• Nationwide logistics disruptions

12. Customer Support

For shipping inquiries, delays, or tracking issues, please contact:

• In-app support
• Customer service hotline / email